• Our vision

    Why we care about customers

    Growing the business

    You are wondering how to increase your notoriety? How to convince more prospects? How to grow your market share and business? How to make sure your business will still exist within 10 years?

    Developping a sparkling customer experience

    We tend to forget that the number 1 asset of a company are customers; whether they are external or internal like employees or shareholders.

    The best way to success is to listen to customers, day after day.

  • What We Do

    We help you to increase your notoriety, have more customers and make sure your customers are happy

    Build strong strategy for growth

    Strategy. 360 Marketing.

    • Defining, renewing or improving a compelling value proposition to your customers and stakeholders
    • Building products and services customers want
    • Aligning strategy and marketing plan

    Communicate efficiently

    Identity. Press relations. Events. Digital Marketing. Print.

    • Build and increase your notoriety
    • Position CEO and general managers as thought leaders
    • Develop your relations with public organisations, journalists and bloggers

    Advise and accompany

    Coaching. Advises. Customers enchantement

    • Accompany your business in the journey for growth 
    • Go for customers' enchantement 
    • Coordinate marketing and communication projects
  • Who we work with

    BNP Paribas Fortis

    Brussels Beer Project

    Bruxelles Pionnières

    Centre des Entreprises en Difficulté (BECI)

    Entrepreneurs Weekend

    ICHEC-Formations continues

    Microsoft Innovation Center

    Nestlé Waters

    Union Wallonne des Entreprises

  • Who we are

    We cherish authencity, trust, open-communication, fun and happiness

    Aurélie Couvreur

    Ideas Shaker

    I love shaking common sense and creativity

    to go the extra-mile.

    Digital marketeer. Startup coach. Lean coach. Foodie

    Linked In 

    Muriel Ebrahime

    Muriel Ebrahime

    Creative Studio Magician


    Designer. Blogger. Foodie.

    Muriel Ebrahime

    Cathy Testelmans

    Office fairy

    Traveler. Organiser.

  • Contact Us

    A challenge? An idea? Do not hesitate to contact us

  • Wondering what's Serendipity?

    A "happy accident" of finding something good or useful without looking for it. It refers to an aptitude for making desirable discoveries by accident, the faculty of creating a favorable context for innovation.

Data Controller and Owner
Serendipities SPRL - Avenue Royale 35 - 1330 Rixensart (Belgium)
Owner contact email: aurelie.couvreur (at) serendipities.be
Types of Data collected
Among the types of Personal Data that this Application collects, by itself or through third parties, there are: first name, last name, email address, Cookies and Usage Data.
Other Personal Data collected may be described in other sections of this privacy policy or by dedicated explanation text contextually with the Data collection.
The Personal Data may be freely provided by the User, or collected automatically when using this Application.
Any use of Cookies - or of other tracking tools - by this Application or by the owners of third party services used by this Application, unless stated otherwise, serves to identify Users and remember their preferences, for the sole purpose of providing the service required by the User.
Failure to provide certain Personal Data may make it impossible for this Application to provide its services.
Users are responsible for any Personal Data of third parties obtained, published or shared through this Application and confirm that they have the third party's consent to provide the Data to the Owner.
Mode and place of processing the Data
Methods of processing
The Data Controller processes the Data of Users in a proper manner and shall take appropriate security measures to prevent unauthorized access, disclosure, modification, or unauthorized destruction of the Data.
The Data processing is carried out using computers and/or IT enabled tools, following organizational procedures and modes strictly related to the purposes indicated. In addition to the Data Controller, in some cases, the Data may be accessible to certain types of persons in charge, involved with the operation of the site (administration, sales, marketing, legal, system administration) or external parties (such as third party technical service providers, mail carriers, hosting providers, IT companies, communications agencies) appointed, if necessary, as Data Processors by the Owner. The updated list of these parties may be requested from the Data Controller at any time.
The Data is processed at the Data Controller's operating offices and in any other places where the parties involved with the processing are located. For further information, please contact the Data Controller.
Retention time
The Data is kept for the time necessary to provide the service requested by the User, or stated by the purposes outlined in this document, and the User can always request that the Data Controller suspend or remove the data.
The use of the collected Data
The Data concerning the User is collected to allow the Owner to provide its services, as well as for the following purposes: Contacting the User, Interaction with external social networks and platforms, Analytics and Managing contacts and sending messages.
The Personal Data used for each purpose is outlined in the specific sections of this document.
Detailed information on the processing of Personal Data
Personal Data is collected for the following purposes and using the following services:
Contacting the User
Interaction with external social networks and platforms
Managing contacts and sending messages
Additional information about Data collection and processing
Legal action
The User's Personal Data may be used for legal purposes by the Data Controller, in Court or in the stages leading to possible legal action arising from improper use of this Application or the related services.
The User declares to be aware that the Data Controller may be required to reveal personal data upon request of public authorities.
Additional information about User's Personal Data
In addition to the information contained in this privacy policy, this Application may provide the User with additional and contextual information concerning particular services or the collection and processing of Personal Data upon request.
System logs and maintenance
For operation and maintenance purposes, this Application and any third party services may collect files that record interaction with this Application (System logs) or use for this purpose other Personal Data (such as IP Address).
Information not contained in this policy
More details concerning the collection or processing of Personal Data may be requested from the Data Controller at any time. Please see the contact information at the beginning of this document.
The rights of Users
Users have the right, at any time, to know whether their Personal Data has been stored and can consult the Data Controller to learn about their contents and origin, to verify their accuracy or to ask for them to be supplemented, cancelled, updated or corrected, or for their transformation into anonymous format or to block any data held in violation of the law, as well as to oppose their treatment for any and all legitimate reasons. Requests should be sent to the Data Controller at the contact information set out above.
This Application does not support “Do Not Track” requests.
To determine whether any of the third party services it uses honor the “Do Not Track” requests, please read their privacy policies.
Changes to this privacy policy
The Data Controller reserves the right to make changes to this privacy policy at any time by giving notice to its Users on this page. It is strongly recommended to check this page often, referring to the date of the last modification listed at the bottom. If a User objects to any of the changes to the Policy, the User must cease using this Application and can request that the Data Controller remove the Personal Data. Unless stated otherwise, the then-current privacy policy applies to all Personal Data the Data Controller has about Users.
Information about this privacy policy
The Data Controller is responsible for this privacy policy, prepared starting from the modules provided by Iubenda and hosted on Iubenda's servers.